Conveyancing specialists, Convey Law and Convey365 were proudly awarded the prestigious gold National Client Service Award at the first ever ESTAS Conveyancing Awards this week.
The ESTAS are the UK’s largest independent customer service feedback and awards scheme for the property industry. They recognise the very best in the industry and award applicants based on actual reviews from genuine clients.
The Convey team achieved an average client rating of 97.6%. To put this in perspective, that means receiving on average 9.76 out of 10 from every client!
The ratings are provided by customers including vendors (sellers), home buyers, tenants, landlords, clients of conveyancers and mortgage brokers when completing an online survey.
The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience:
“The ESTAS are special awards, because shortlisted and winning firms are selected purely on the service you deliver to your clients, real feedback from real customers experiencing real service. I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Managing Director of Convey365 Lloyd Davies commented: “At Convey365 we are very proud of the level of service we provide, and it is always our top priority. To receive recognition from our clients through this award, is very special and is a huge compliment for the hard work our members of staff undertake on a daily basis.”