Employees of the Month: August 2019

Our joint recipients of the August Employees of the Month Award are Molly James and Rhian Powell!

Both ladies recorded exceptional performance results in August.

Molly James achieved 22 exchanges, 21 completions, and a 94% client service rating in August, and received some truly wonderful comments from her clients:-

 

• “Extremely pleased with the service provided by Convey365 and especially Molly James. Molly handled all this brilliantly and was always available to speak to us when required. The part of the service that most impressed me was Molly’s quick responses to any emails from myself or the estate agents. This seemed a far better service than others in the chain!”
• “Very helpful, informative and efficient. Excellent service.”
• “Brilliant throughout.”
• “A very good service all round. Molly James was extremely thorough and kept us up to date at all times. I would highly recommend using Convey365 to carry out your property transactions.”
• “I was thoroughly impressed with Molly from her knowledge through to her excellent and personable communication. Being a first time buyer, I had a number of questions but Molly never made me feel a nuisance and was always happy to help… I chose to remain with yourselves as I valued the trust and rapport I had with Molly working on the purchase. I would thoroughly recommend Molly and therefore Convey365 to others based on my experience. Thanks!”

 

Rhian Powell achieved 33 exchanges, 22 completions, and an 88% client service rating, and also received some equally fantastic feedback from her clients:-

 

• “We had a long and protracted sale and purchase but Rhian Powell was fantastic in keeping us up to date right throughout the process. She was available for all our questions and queries whenever we needed to speak to her. The paperwork we received was clear and concise and help was available if needed. We will certainly be recommending Convey365 to all our friends and family who are looking to move. A big thank you.”
• “Excellent Service, lovely staff. Will recommend to one and all.”
• “Rhian Powell dealt with both sides of our move and thank goodness she did. The process has been protracted because of this and we are extremely grateful to Rhian for the bulldog like attitude she showed in working on our behalf. If it were not for her tireless effort we would have pulled out of the deal months ago. We always had faith in her.”
• “You were amazing throughout the whole transaction, even before it got difficult. You stuck at it and I can’t fault you or thank you enough. If I ever go through this again you are at the top of my list, thank you so much.”
• “Very pleased with service provided and would definitely recommend to others.”

 

Thank you both so much for your dedication, hard work and attention to detail!

September 16, 2019