Privacy Policy

Definitions

In these Terms ‘we’, ‘us’, and ‘our’ refer to Convey365 Ltd. ‘You’ refers to any user of this website.
‘Website’ means www.convey365.com and any subdomains or related online services provided via that domain.

Who We Are

Convey365 Limited provide innovative end-to-end conveyancing technology solutions across the conveyancing and wider property industry. Its VAT number is GB 979 725 940 and company number is 07049364. Its registered office address is 34-38 Stow Hill, Newport NP20 1JE.

What Data We Collect Through the Website

We may collect the following types of data when you interact with our website or online systems:

• Personal information – such as your name, email address, phone number, business name, or details you provide when submitting a contact form, demo request, or customer support enquiry.
• Technical data – such as your IP address, browser type, and website usage information collected through cookies and analytics tools.
• Cookie preferences – stored to remember your settings.

We do not knowingly collect sensitive (“special category”) personal data via our website.

How We Use Your Data & Legal Basis

We use your personal data to:

• Respond to enquiries, demo requests, or customer support queries.
• Operate and improve our website and online systems, including performance monitoring and analytics.
• Fulfil any contracts with our clients or partners.
• Comply with legal, regulatory, or security obligations.
• Send marketing updates where you have provided consent.

Where we rely on consent, you may withdraw it at any time.

Cookies and Analytics

Our website uses cookies to enhance your experience and analyse site performance.

You will be prompted to accept or manage cookies on your first visit.

We may use tools such as Google Analytics to collect anonymised usage data.

You can change your cookie preferences at any time through your browser or via the cookie banner.

Please see our Cookie Policy for further details.

Data Sharing

We do not sell your data. We may share your personal data with trusted third-party service providers who help us deliver our website services such as hosting providers or analytics platforms. We require third parties to process your data in compliance with applicable data protection laws and only for specified purposes.

We may share data where required by law to comply with legal obligations or law enforcement.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data and prevent unauthorised access, loss, or misuse.

Access to personal data is limited to staff and service providers who need it to perform their roles.

We will not transfer any data outside of the European Union.

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected. For example:

• General enquiries – up to 12 months.
• Client account or support data – for the duration of your relationship with us and as required by law.
• Cookie data – in line with your chosen settings.

Data that is no longer required will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have rights including:

• The right of access – to see the data we hold about you.
• Right of rectification – to correct inaccurate or incomplete data.
• Right to erasure – right to be forgotten, subject to legal obligations.
• Right to restrict processing
• Right to data portability
• Right to object – for example to reject direct marketing.
• Right to withdraw consent – where processing is based on consent.
• Right to be notified of a personal data breach – when required.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

Certifications

Convey 365 recently obtained the ISO/IEC 27001 accreditation for our Online Portal and CMS. This is a world-renowned certificate that showcases our commitment to security. For more information or access to our report please contact [email protected].

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]
Post: Data Protection Officer, Convey365 Limited, Maxwell Chambers, 34–38 Stow Hill, Newport, South Wales, NP20 1JE

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. The latest version will always be available on our website.