Award-Winning Team

Join Our Award Winning Team!

At Convey365, we are as committed to your personal development and career as you are. We value the contribution of all our people in shaping our future.

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Convey365 Culture

Our Culture

At Convey365, we place great emphasis on rewarding hard work and promoting a healthy work-life balance. Our team enjoys flexible and remote working options, performance-based bonuses, overtime payments, mentorship, regular performance reviews, and career growth opportunities.

We also take part in regular fun charity events, as well as enjoying regular social gatherings, both formal and informal. The sky is the limit to your career progression at Convey365.

Our Benefits

We’re committed to our staff, offering a wide range of benefits and continually improving our package to be the most comprehensive in the industry.

Competitive Salary

Remuneration packages competitive within the conveyancing industry, linked to competence, experience and performance with regular reviews.

Bonus Scheme

Applicable to many eligible roles, based on successful achievement of individual and team KPIs. Discretionary Christmas bonus based on company performance.

Pension Scheme

Workplace pension currently allows for an individual salary contribution of up to 5% with a corresponding 3% Company contribution.

Flexible Working

Flexibility to vary working hours to accommodate special occasions or circumstances whilst maintaining client service standards.

Hybrid Working

Work from home or in the office, subject to individual preference and team needs. Full support available for home workers.

Up to 40 Days Leave

Up to 30 days annual leave plus 8 bank holidays, with extra days for birthdays and perfect attendance. Option to purchase 5 more.

Company Sick Pay

Up to 2 weeks Company sick pay. Directors have discretion to offer additional pay for more serious illness or operations.

Mental Health Support

Employee Assistance Programme with 24/7 access to confidential support, professional advice, counselling, and the Health Assured Wisdom App.

Return to Work Support

Complimentary medical consultations, scans and physiotherapy for those struggling with NHS diagnosis or waiting lists.

Enhanced Maternity & Paternity

Up to 12 weeks at full pay for team members with over 2 years of service. Up to 4 weeks paternity leave at full pay for new fathers.

Discounts Portal

Up to 15% cashback at over 80 retailers including Asda, Boots, IKEA, M&S, John Lewis, Sainsbury's and more.

Exercise & Fitness

Discounted gym fees and encouragement to exercise regularly and take part in voluntary charity fundraising adventures.

Training Academy

In-house Training Academy catering for individual and collective training requirements, actively supporting personal development and career progression.

Mentoring & Coaching

Managers and Senior Leaders are appointed to help coach, nurture, mentor and train individuals to achieve their full potential.

Small Teams & Cohorts

We work in small teams and cohorts who look after each other to achieve the best results and training for everyone.

Social Events

Staff social events and parties are a highlight of the Convey365 calendar!

Christmas Gala Dinner

Our end-of-year awards—a chance to celebrate, unwind, and wrap up the year before the new one begins.

Annual Summer Party

A mid-year celebration to recognise the team’s achievements and enjoy some time together in the sun!

Charity Fun Days

Regular office fun days and charity events throughout the year, bringing the team together for great causes.

Convey365 Awards

Voted an “Outstanding” Top 100 Company

Convey365 was voted an “Outstanding” Company To Work For by our team, celebrating our supportive culture, focus on wellbeing, and commitment to making careers truly great.

 

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Current Vacancies

IT Manager

£50,000 - £60,000 / year · Newport · Hybrid
Permanent
£50,000 - £60,000 / year
Newport
Hybrid
IT Support
Reports to IT Director
Closes 23 September 2026

About the Role

Are you an experienced IT leader who thrives on delivering exceptional IT services, leading high-performing teams and driving technology change? 

We're looking for an IT Manager to join the Convey Group IT team. Reporting directly to the Group IT Director, you'll play a key role in supporting the technology operations of our sister company Convey Law, while also contributing to strategic projects, infrastructure, security and service delivery initiatives across the wider Group, including Convey365 who lead technology solutions that support our legal professionals. 

You'll help ensure the smooth operation of our IT infrastructure, strengthen cyber security, lead technical and business projects, and support the continued growth and success of our businesses. 

This is a fantastic opportunity for someone who enjoys combining hands-on technical leadership with strategic thinking, stakeholder management and continuous improvement within a growing technology-driven organisation. 

Key Responsibilities

IT Operations & Service Delivery 
  • Lead and develop a busy IT Support team. 
  • Ensure high-quality service delivery and efficient resolution of technical issues. 
  • Manage escalated, complex, and high-priority incidents through to resolution. 
  • Analyse service desk trends and implement long-term improvements. 
  • Drive service standards, performance metrics, and operational excellence. 
Cyber Security & Compliance 
  • Own and manage the organisation's Information Security Management System (ISMS). 
  • Lead and maintain ISO 27001 compliance and audit readiness. 
  • Oversee Cyber Essentials Plus certification. 
  • Manage information security policies, security awareness programmes, risk registers, and audit actions. 
  • Support incident response and business continuity planning. 
  • Act as Data Protection Officer (DPO) for Convey365. 
Leadership & Team Development 
  • Manage, mentor, and develop IT Support team members. 
  • Conduct regular one-to-ones, performance reviews, and development planning. 
  • Oversee team workload, wellbeing, resourcing, holidays, and absence management. 
  • Foster a collaborative, customer-focused culture. 
Supplier & Asset Management 
  • Manage IT suppliers, contracts, renewals, and costs. 
  • Oversee IT asset lifecycle management. 
  • Identify opportunities to improve systems, services, and processes. 
Technology & Business Collaboration 
  • Act as the central point of coordination between IT, software development teams, third-party suppliers, and business stakeholders. 
  • Ensure business requirements are translated into effective technical priorities. 
  • Maintain visibility and ownership of live system issues and resolutions. 
Project & Change Management 
  • Lead technology projects from planning through to successful delivery. 
  • Manage project risks, timelines, dependencies, and stakeholder communications. 
  • Ensure documentation, user guidance, policies, and training materials remain current following system changes. 

Benefits

Our commitment to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey.

 We have a vast array of benefits which we continue to enhance to ensure the most comprehensive, supportive and engaging benefits package is available for our team, key features include: 
  • Up to 40 days annual leave (including Bank Holidays) with the option to purchase 5 extra days. 
  • Hybrid working and flexible hours to suit your lifestyle. 
  • Enhanced maternity and paternity leave. 
  • Company Sick Pay. 
  • Discounted Gym Membership. 
  • Subsidised Conveyancing. 
  • Employee Assistance Scheme with counselling sessions. 
  • Well-being programs and ongoing training, development, and recognition initiatives. 
  • A supportive, fun team environment with regular collaboration and charity events. 
Next Steps 

If you're an ambitious IT leader looking for a role where you can make a genuine impact, we'd love to hear from you. 

Apply today and help shape the future of technology within our business. 
Apply Now