Privacy Policy

1. Who We Are

This website is operated by Convey365 Limited, a private limited company.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: [email protected]
Post: Convey365 Limited, Maxwell Chambers, 34–38 Stow Hill, Newport, South Wales, NP20 1JE

2. What Data We Collect Through the Website

We may collect the following types of data when you interact with our website:

• Personal information (e.g. name, email address, phone number) — if you submit an enquiry form or contact us.
• Technical data (e.g. IP address, browser type, pages visited) — collected via cookies or analytics tools.
• Cookie preferences — stored to remember your choices.

We do not knowingly collect any sensitive (“special category”) personal data via our website.

3. How We Use Your Data

We use your data for the following purposes:

• To respond to your enquiries
• To operate and improve our website
• To monitor usage via analytics tools (e.g. Google Analytics)
• To manage cookie preferences

We will only use your personal data where we have a legal basis to do so, such as your consent (e.g. for marketing or cookies), to fulfil a contract, or for our legitimate interests.

4. Cookies and Analytics

Our website uses cookies to enhance your experience and understand how visitors use our site.

• You will be asked to accept or manage cookies on your first visit.
• We may use tools like Google Analytics to gather anonymised usage data.
• You can change your cookie preferences at any time via the website.

For more details, please see our Cookie Policy.

5. Data Sharing

We do not sell your data. We may share your personal data with trusted third-party service providers who help us deliver our website services (e.g. hosting providers, analytics platforms), but only where necessary and under appropriate safeguards.

We will also share data where legally required (e.g. to comply with legal obligations or law enforcement).

A full list of our sub-processors for the company is available upon request.

6. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data and prevent unauthorised access, loss, or misuse.

Access to personal data is limited to staff and service providers who need it to perform their roles.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes we collected it — for example:

• Enquiry form submissions: usually retained for up to 12 months
• Cookie data: duration depends on cookie settings (see cookie policy)

8. Your Rights

You have rights under UK GDPR, including the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent (where we rely on it)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details provided above.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be published on this page.

Last updated: 30th September 2025